At LiveShop Call ("we", "us", or "our"), accessible from https://liveshopcall.com and through our Shopify Application, we are committed to safeguarding the privacy of merchants and shoppers who use our platform.
1. Information We Collect
When you install and use LiveShop Call, we collect the following types of information necessary to deliver our video shopping and messaging services:
- Merchant Store Information: Shopify store domain, store owner email, currency, timezone, and staff member details configured for video consultations.
- Customer / Shopper Data: Shopper name, phone number, and optional email provided when requesting or scheduling a live video consultation.
- Consultation Metadata: Call start time, duration, status (completed/cancelled), selected product details, and store credit discount codes generated.
- Communication Logs: Delivery status and message IDs of WhatsApp reminder notifications.
2. Real-Time Video & Audio Streaming
LiveShop Call uses peer-to-peer and WebRTC media server infrastructure (via LiveKit) to establish real-time 1-on-1 audio and video streams between store staff and shoppers.
- Video and audio streams are end-to-end encrypted in transit.
- We do not record, store, or monitor video or audio calls without explicit merchant and shopper disclosure and consent.
3. How We Use Information
We use the data collected strictly for the following purposes:
- To schedule, coordinate, and host 1-on-1 live video shopping sessions.
- To dispatch WhatsApp confirmations, 15-minute countdown reminders, and 1-tap browser join links.
- To generate and apply store credit discount codes during in-call checkouts.
- To provide merchant analytics regarding staff consultation performance and call conversion rates.
4. Third-Party Service Providers
To provide reliable global infrastructure, we partner with industry-leading service providers:
- Shopify: For merchant authentication, product catalog syncing, and discount code creation.
- LiveKit: For low-latency WebRTC media stream routing.
- Meta WhatsApp Cloud API / Twilio: For automated transactional WhatsApp notifications.
5. GDPR & California Consumer Privacy (CCPA) Compliance
In accordance with Shopify's data protection requirements, GDPR, and CCPA, merchants and shoppers have the right to request access to, rectification of, or deletion of their personal information. LiveShop Call responds immediately to all mandatory Shopify privacy webhooks:
customers/data_request: Export of customer booking records upon request.customers/redact: Complete erasure of customer phone numbers and names from our database within 48 hours.shop/redact: Complete purge of all tenant store data within 48 hours of app uninstallation.
6. Security of Your Information
We employ enterprise-grade security practices, including TLS 1.3 encryption for all data in transit, encrypted storage for API keys and tokens, strict multi-tenant database isolation, and routine security audits.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact our data privacy officer at:
Email: privacy@liveshopcall.com
Website: https://liveshopcall.com