These Terms of Service ("Terms") govern your access to and use of LiveShop Call ("the Service", "Application", "we", or "us"), provided to Shopify merchants via https://liveshopcall.com and the Shopify App Store.
1. Acceptance of Terms
By installing, configuring, or using LiveShop Call on your Shopify store, you agree to be bound by these Terms. If you do not agree to these Terms, you must immediately uninstall the Application from your Shopify store.
2. Description of the Service
LiveShop Call is a software-as-a-service (SaaS) application that enables Shopify merchants to conduct real-time 1-on-1 live video shopping consultations with store customers, push products directly into customer checkouts during video calls, manage staff schedules, and deliver transactional WhatsApp appointment updates.
3. Merchant Responsibilities
- Authorized Use: You are responsible for maintaining the confidentiality of your staff login credentials and all activities occurring under your store account.
- Customer Consent: You agree to provide adequate disclosures to shoppers when connecting to live video calls and sending automated WhatsApp appointment links.
- Acceptable Conduct: You agree not to use the video communication infrastructure for unlawful, harmful, defamatory, or abusive content.
4. Billing, Subscriptions, and Trials
- All subscription fees are billed directly through Shopify's Official App Billing API in accordance with your Shopify billing cycle.
- Free Trial: We offer a 7-day free trial on selected plans. You can cancel at any time during the trial through your Shopify Admin without incurring subscription charges.
- Upgrades & Downgrades: You may modify your plan at any time. Prorated charges are handled automatically according to Shopify's billing policies.
5. Video Infrastructure & Availability (SLA)
While we strive to provide 99.9% uptime for our WebRTC video servers and API endpoints, the Service is provided on an "AS IS" and "AS AVAILABLE" basis. Quality of video calls may vary depending on merchant and customer internet connectivity, device performance, and carrier network conditions.
6. Intellectual Property
LiveShop Call and its original software code, user interface designs, features, and brand assets are and will remain the exclusive property of LiveShop Call.
7. Limitation of Liability
To the maximum extent permitted by applicable law, LiveShop Call shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of sales, profits, or data, arising out of or related to your use of the Service.
8. Modifications to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material modifications by updating the "Last updated" date on this page or through your merchant admin panel.
9. Contact Information
For inquiries or legal concerns regarding these Terms, please contact:
LiveShop Call Support
Email: support@liveshopcall.com
Website: https://liveshopcall.com